• The integration can manage critical/recovery failure alerts for the following two scenarios when the user activates App Failure Notifications in the settings:
    • Connectivity Exception
    • Authentication Exception
  • The app cannot control monitoring pause or resume actions based on the above alerts. However, it can use metrics to monitor resources and trigger alerts based on defined threshold values.
  • OpsRamp sets port 22 as the default for SSH. Users can modify this value at any time from the application’s configuration page if needed.
  • Thresholds can be configured at the component level for each individual resource.
  • Activity logs and applied timestamps are currently not supported.
  • The minimum supported version that enables access to the latest snapshot metric is Nextgen-14.0.0.
  • This application is compatible with both Classic Gateway and NextGen Gateway.
  • For Windows operating systems, users must provide the location of isql.exe in order to execute queries.

Troubleshooting and FAQs

  • Ensure to follow all the prerequisites mentioned in Prerequisites are met.
  • When Firebird DB integration fails to Discover / Monitor, follow these troubleshooting steps.
    • Check if any alerts generated on Firebird DB System resource or on the gateway or any error logs in vprobe.
    • To rule out DB/SSH accessibility or specific failures like end device connectivity or authentication, try to check the reachability of end device from gateway using the following commands.
      • Try ping with IP Address provided in configuration
        ping <IP Address>
      • Try telnet using telnet
        telnet
      • Try ssh to the end device from gateway using
        ssh <username>@<node IP Address>
      • Try sap-hana db connection to end device.
      • Logging into the Firebird VM and then need to connect Firebird DB using the command su -
      • To connect Hana DB using isql-fb -user -password <pathToFile/filename.fdb>
        Example: isql-fb -user SYSDBA -password OpsRamp@123 /var/lib/firebird/3.0/data/opsramp.fdb
      • If still need assistance, reach out to Support Team to check DB / SSH accessibility using SDK App Debug Command Center (depends on gateway version 18.1.0 and app support) OR DiscoveryandMonitoring-TargetAPIResponses.
  • If there is no connectivity or authentication issues, see SDK App Debugging process and reach out to Support Team for further assistance.